The Crux Investigation Group is committed to maintaining organisational and operational systems to ensure group members provide quality services with strict compliance to legislative and privacy considerations. Whether the inquiry is in outback W.A or Southern Tasmania, the region managers will be using the same quality control and security protocols to provide a consistently high level of service to our clients.

To demonstrate our quality commitment we have obtained certification and comply with the requirements of the standard AS/NZS ISO 9001: 2008 for the scope of: Provision of professional investigation, risk management, consulting and training services to the insurance industry, corporate, consumer and government clients.

 

Our organisational and operational systems include;

Members Code of Conduct

Members of the Crux Investigation Group have developed and are signatories to a `Members Code of Conduct’ that incorporates requirements including;

• Appropriate Corporate Investigation licences in each state and territory of Australia;
• Appropriate Insurances (Prof. Indemnity, Workcover, Public Liability etc.)
• Compliance with Investigation Procedures
• Adherence to privacy protocols;
• Policies to deter sexual harassment, discrimination, and workplace bullying

 

Group Compliance

The Group Compliance Systems and Protocols ensure the Region Managers have the organisational and operational tools to comply with current and future legislative and client-specific requirements.

We are very mindful that investigators “on the ground” are the face of your company and we are constantly improving our systems and processes to ensure we remain at the forefront of statutory, IT, and industry development to keep your company well positioned in the ever changing insurance, litigation, and investigations arenas.

Employees and Sub-Contractor Code of Conduct

Crux Management employees and sub-contractors are bound to undertake their functions in compliance with the `Employees and Sub-Contractors Code of Conduct’. This code incorporates requirements including;

• Professionalism and impartiality;
• Compliance with legislative and procedural instructions;
• Confidentiality and security of information;

 

Qudos System 3 Quality Management

Certification demonstrates Crux's continuous improvement and customer focus in line with proven management principals.

As part of the certification process to standard AS/NZS ISO 9001: 2008 we installed and utilize the Qudos System 3 Quality Management system. Modules included with Qudos System 3 include:

• Quality Objectives
• Documents
• Audits
• Actions
• Meetings
• People
• Training
• Risk
• Benchmark

Crux Enterprise Case Management System (ECMS)

The Crux Investigation Group has commissioned an industry specific web-based case management system that provides a group platform upon which security and privacy layers are founded.

The ECMS has in-built security systems that enables various levels of access, control, and accountability. Region Managers, Office Staff, and investigators alike are restricted to case information directly related to their specific area of responsibility.

The ECMS brings enhanced organization, tracking and automation to the complex process of insurance-related investigations. The system manages the process from beginning to end, driving investigative best practices throughout. Investigation progress is tracked in real time and findings can be analyzed and reported instantaneously in a range of formats to suit our group managers and external customers.

 

Features of the system include;

• Cases can be assigned to investigators or specialists based on region, coverage, skills and more.
• Information is limited to those who `Need to Know’;.
• Users can maintain diaries / logs of all case related activities and communication.
• Documents, images, video and audio files can be attached to the relevant job.
• Procedure templates can be created for different types of cases to standardize business processes and client requirements.
• Information about all parties to a case is centrally stored and maintained.
• All events are logged and time-date stamped.
• Budgets can be established and tracked.